Privacy Policy

Last updated: June 1, 2026

Zenvaio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at zenvaio.com or engage our services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business name when you fill out a form or book a call.
• Usage Data: Pages visited, time spent on site, referring URLs, and browser/device information collected automatically.
• Communications: Emails, messages, or other correspondence you send us.
• Client Business Data: Information you provide during onboarding or service delivery, including details about your business operations, customers, and workflows.

2. How We Use Your Information

We use the information we collect to:

• Deliver, operate, and improve our AI automation services
• Respond to inquiries and communicate about your project
• Send service updates, invoices, and operational communications
• Analyse website usage to improve user experience
• Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party tools we use to operate our services (e.g., email platforms, CRM software, automation tools). These providers are contractually required to keep your information confidential.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where we will notify you before your information is transferred.

4. AI and Automation Systems

Our services involve AI-powered systems including voice agents and automated workflows. When deployed for your business:

• Call recordings and transcripts may be retained for quality assurance and improvement purposes
• Data processed through AI systems is handled in accordance with our service agreement and applicable privacy laws
• You remain responsible for ensuring your use of our AI systems complies with applicable laws, including informing your own customers that they may be interacting with an AI agent

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, or comply with legal obligations. When data is no longer needed, we securely delete or anonymise it.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience and analyse traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our site.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at hello@zenvaio.com.

8. Data Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Zenvaio
Email: hello@zenvaio.com
Website: zenvaio.com